Shipping policy

Shipping Policy

At Alyan, we want your order to reach you safely and on time. Here is how our shipping works.

Where Do You Deliver?
We deliver all over [Pakistan ].

How Long Will My Order Take?

• We process and dispatch your order within [1-2] working days after confirmation.
• Delivery usually takes [3-5] working days after dispatch.
• Remote areas may take a little longer.
• These times are estimates, not a guarantee. Delays can happen because of weather, holidays, or courier issues.

How Much Is Delivery?
Delivery charges (DC) are shown at checkout before you pay. Free delivery on orders above Rs. 50000

How Will I Know Where My Order Is?
Once your order is shipped, we will send you the tracking number by [WhatsApp / SMS / email]. You can use it to track your parcel on the courier's website.

Which Courier Do You Use?
We ship through [courier name, e.g. TCS, Leopards, PostEx]. We choose the courier based on your area.

What If I Give a Wrong Address or Am Not Available?

• Please give us a complete address and an active phone number.
• The courier will try to contact you and deliver [2-3] times. If they can't reach you, the parcel will be returned to us.
• If your order comes back because of a wrong address or an unreachable phone, we may ask you to pay the delivery charges again to send it a second time.

What If I Refuse My Order?
If you refuse a Cash on Delivery order without a valid reason, we may not accept future orders from you. Please see our Terms of Service for details.

What If My Parcel Is Damaged or Wrong?
Please check your parcel when it arrives. If it is damaged or you got the wrong item, contact us within [48 hours] of delivery at [email / WhatsApp number] with clear photos. We will fix it at no extra cost to you. [Optional: Please record a video while opening the parcel, it helps us solve the issue faster.]